letswork@ninety8projects.co.za
065 887 4301
20 Jan Steyl Avenue, Roodewal Small Holding, Bloemfontein
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Operating Standard
Logging protects clients and staff. It turns promises into traceable actions, prevents avoidable confusion, and keeps delivery respectful from request to close-out.
9
Steps in our standard
9
Traceable artifacts
This standard exists to protect quality, protect people, and reduce avoidable operational friction.
Operating Standard Summary
A dependable framework for clarity, traceability, and respectful execution.
Workflow Visualization
Our system stays visible at every stage, so clients know what is happening and what comes next.
Step 01
What we do: Capture requirements, timing, location details, and constraints in a single logged brief.
Client gets: A clear starting record everyone can reference.
We log: Request details, owner, timestamps.
Step 02
What we do: Validate item scope, volumes, and success criteria before any sourcing action starts.
Client gets: Aligned expectations before spend and movement.
We log: Approved item list, quantity confirmations, change notes.
Step 03
What we do: Coordinate suppliers, verify availability, and run practical QA checks before pack-out.
Client gets: Prepared items with fewer surprises downstream.
We log: Supplier references, QA checks, readiness status.
Step 04
What we do: Pack by order integrity and apply clear labels so handovers remain accurate and efficient.
Client gets: Order integrity that travels well to site.
We log: Pack checklist, labels applied, order integrity notes.
Step 05
What we do: Coordinate dispatch windows and route flow to match site conditions and agreed timelines.
Client gets: Predictable movement with fewer missed windows.
We log: Dispatch times, route notes, contact confirmations.
Step 06
What we do: Conduct respectful on-site handover and confirm receipt with the right contact person.
Client gets: Professional delivery experience with clarity on receipt.
We log: Handover details, receiving contact, on-site notes.
Step 07
What we do: Close delivery with proof and confirmation so status is factual, not assumed.
Client gets: Immediate confidence that delivery is complete.
We log: Proof of delivery, sign-off record, timestamps.
Step 08
What we do: Resolve corrections, replacements, or misses quickly and with direct communication.
Client gets: Issues handled without friction or silence.
We log: Issue notes, corrective action, resolution updates.
Step 09
What we do: Complete close-out with final records and lessons for smoother future cycles.
Client gets: A complete, auditable trail for future planning.
We log: Final close-out record, outcomes, improvement notes.
What gets logged
A calm paper trail that keeps accountability visible from first request to final close-out.
Standard Principles
Speed helps only when details are clear. We protect delivery quality by confirming before moving.
Prepared planning, respectful communication, and reliable follow-through are our baseline.
We communicate early, document changes, and keep everyone aligned as work progresses.
Quality + Accountability
Corrections are handled directly and clearly. No blame loops, no silence, no unresolved endings.
Service Recovery Micro-Flow
Step 01
We confirm the issue quickly and log ownership immediately.
Step 02
We agree the fix path, timeline, and responsibility with direct communication.
Step 03
We confirm resolution, record what changed, and close the loop with evidence.
Let's Work Together
Free State rooted. Human service. Operational discipline you can rely on when timing and trust both matter.